Rate limiting

Heyteam employ rate limits to ensure our features and services continue to be stable, reliable and predictable amongst our users by safeguarding our API from burst of high volume incomer traffic.

API users who send high volume of requests in quick succession will see a 429 error code that indicates the API limit has been reached.

Rate Limiter

For all endpoints, Heyteam allow up to 30 requests per minutes.

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Limiters and API credentials

Please note that an API user is defined by the credentials it uses. This means that each distinct API credential used for the same instance is considered an API user and should follow the rate limiting policy when making requests to the API, regardless of which credential is being used at the time.

Rate limit information

HeyTeam API always return rate limiting information on the response header of every requests regardless of whether a rate limiting policy was violated.